Vuse Go 1000 Disposable FAQS
Are my Vuse Go 1000 flavours the same I find on my other Vuse go products?
Yes, the Vuse Go 1000 offers the same flavours as our Vuse Go product line. At its launch, it features 3 flavours from the Vuse Go range, with more flavours to be introduced in the future.
How many puffs will I get from my Vuse Go 1000?
Vuse Go 1000 provides up to 1000 puffs based on laboratory testing of newly manufactured product, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
How do I use my Vuse Go 1000 ?
- To begin using your Vuse go 1000, simply remove the top silicone plug and bottom sticker, then enjoy your vaping experience.
- Remember to tilt the device at least 15 degrees with the mouthpiece facing upward while vaping. Avoid vaping with the mouthpiece facing downward or horizontally.
- ·In the event that the bottom cover accidentally detaches during regular use, just click it back into place. This should have no adverse effects on the device's performance.
Why is there no vapour coming from my Vuse Go 1000?
If your Vuse Go 1000 isn't producing vapor, here are some possible reasons:
- If the light flashes 10 times when you puff, the battery is likely depleted and should be responsibly disposed.
- The silicone air channel bung or bottom sticker may still be in place; be sure to remove it before use.
- Sometimes debris can obstruct the mouthpiece, simply clean it with a dry cloth to ensure smooth use.
- Ensure the battery module is assembled correctly. Try removing and reassembling it.
- Your Vuse Go 1000 might be locked. You can check your device status by pressing the button once briefly. If the light flashes 3 times, your device is locked. Press the button quickly
- 3 times don't resolve the issue, contact our Customer Care Team for further assistance. If you see fast flashing lights reach out to us immediately.
Why am I experiencing an off-taste, dry-hit, or burnt note, in the vapour coming from my Vuse Go 1000?
- The battery is engineered to deplete around the same time as the eliquid, ensuring a smooth transition and preventing burnt taste or dry puffs.
- However, you may encounter these issues in the final few puffs before the battery runs out, as depletion time varies based on individual usage.
- If you notice any unusual off-taste, dry hits, or burnt notes during initial use, please reach out to our Customer Care Team for assistance.
How do I use the button at the bottom of device?
Here's a simple guide on using the button at the bottom of the device:
- Switching Modes:
- To switch from Base to Boost mode, press and hold the button for 1.5 seconds (blue light will turn on). Note: Boost may have higher aerosol temperature than base mode, if you feel uncomfortable at boost mode, please switch back to base mode and stay at base mode.
- To switch back to Base mode, press and hold the button again until the light turns on.
- Locking and Unlocking Device:
- Quickly press the button 3 times.
- Always lock the device when not in use.
- Checking Device Status:
Press the button once briefly to check the device status:
- Light on: Base mode
- Blue light: Boost mode
- Flashing light 3 times: Device locked.
How do I remove battery module for recycle?
- To remove the battery module, rotate the bottom cover of your device clockwise and separate the battery.
- Follow the provided guidance in the product user guide to properly dispose of the battery module. It's essential to adhere to local regulations regarding battery recycling.
- Please note that the battery module is designed to be removed for recycling purposes only. Please do not attempt to remove the battery module until the battery is fully depleted (indicated by the light flashing 10 times).
How do I assemble battery back into device?
- Insert the battery module back into the device.
- Twist the battery module counterclockwise until it's fully secured.
How do I look after my Vuse Go 1000?
For effective use of your Vuse Go 1000, refer to the product user guide provided with your device. Key instructions include:
- Store and use your Vuse Go between temperatures of of 0–35°C.
- Avoid dragging, crushing, piercing, burning, or submerging the device in water.
- Ensure your Vuse product remains dry at all times.
- Never expose it to direct sunlight or close proximity to heat sources.
- Refrain from using it around flammable liquids or gases.
How do I clean my Vuse Go 1000?
Use a dry cloth. Or, use a soft anti-bacterial wipe to clean the mouthpiece and let it dry before using it again.
Where can I find the traceability code on the Vuse Go 1000?
You can find this code on the side at the base of the device. Remember to provide this code when reaching out to our Customer Care team for assistance.
Do I need to charge my Vuse Go 1000? Can I recharge my Vuse Go 1000?
The Vuse Go 1000 is a disposable e-cigarette designed for one-time use and cannot be recharged.
Why has my Vuse Go 1000 stopped working?
- If your Vuse Go 1000 has stopped working, there could be a few reasons behind it. The device is designed to provide up to 1000* puffs.
- Based on laboratory testing of newly manufactured product, at a puff duration of one second in base mode and may vary depending on individuals’ usage behaviour.
- One common reason for it to stop working is that the battery has depleted. The battery is engineered to run out of charge around the same time that the e-liquid is exhausted. This helps prevent burnt taste or dry puffs, although you may encounter this in the last few puffs before the battery is fully depleted.
- Another possibility is that the device may need cleaning or maintenance. Sometimes, residue buildup can affect the performance of the device. Cleaning the mouthpiece may resolve this issue.
- If the device still isn't working, it might be time to consider replacing it or reaching out to our customer support team for assistance.
What are the product specifications of the Vuse Go 1000?
The Vuse Go contains 2ml eLiquid and a rated battery capacity of 515 mAh.
Does my Vuse Go 1000 eLiquid contain nicotine salts?
Yes, the e-liquids used in our Vuse Go 1000 contain nicotine salts. These e-liquids are formulated with nicotine exclusively from tobacco plant, propylene glycol (PG), glycerol (also known as vegetable glycerin or VG), flavorings, as well as benzoic acid and lactic acid to produce the nicotine salts.
Can I return my Vuse Go for recycling? Can I return my Vuse Go for responsible disposal? [if recycling not in place]
- Yes, Drop off empty Vuse Go 1000 at our recycle bins, at an outlet nearest to you.
- For more information on our initiative: https://www.vuse.com/za/en/drop-the-pod
