VAPE & e-CIGARETTE FREQUENTLY ASKED QUESTIONS

• When it stops producing vapour
• When the taste or quality of the vapour deteriorates
• When you see that the eLiquid in the cartridge is all gone

• you may need to change your Vuse Pod cartridge
• you may need to charge the battery
• the Vuse Pod automatically shuts down if activated for more than five seconds at a time so try to inhale for a shorter duration
• dirt might be blocking the connection between the device and the cartridge. You can use a dry cloth/tissue to clean the connections inside the top of the battery

• To refill, simply unscrew the mouthpiece assembly from the atomiser tank while holding the device upright
• Fill through one of the two circular fill ports on either side of the central air channel
• Avoid overfilling as the liquid will spill over and the lack of air in the tank can result in poorer wicking of the eLiquid to the coil
• Replace the mouthpiece assembly and screw closed. Always hold the tank section with one hand, while tightening the mouthpiece to avoid over tightening and jamming the connection to the battery

• Unscrew the atomiser tank from the battery while holding the device upside down (tank facing downward)
• Simply unscrew the old atomiser head and dispose responsibly
• It is recommended to prime a new atomiser head by dripping a few drops of flavour into the top of the new atomiser head, to help soak the wick before heading. 3-5 drops should suffice
• Screw the new atomiser head into the atomiser base and then screw the battery back on to the tank
• Be sure to allow the new atomiser head to soak for at least a couple of minutes before using
• Do not use water to clean the atomiser head

• Unscrew the atomiser tank from the battery while holding the device upside down
• Simply unscrew the old atomiser head and dispose responsibly
• It is recommended to prime the new coil by dripping 2 drops of Twisp eLiquid into each cotton hole and 3 drops into the top of the new atomiser head
• Screw the new atomiser head into the atomiser base and then screw the battery back on to the tank
• Be sure to allow the new atomiser head to soak for at least a couple of minutes before using
• Do not use water to clean the atomiser head

• Disassemble the Clearo 3 into its component pieces
• Remove atomiser head and set aside
• Place all components on a cloth or soft tissue to allow the remaining flavour to spill out
• Wipe away any excess flavour from the Tank-Top, battery and inside the atomiser base
• Rinse the tank components thoroughly with warm water
• Wipe the components dry, reassemble and refill the atomiser tank as per the filling instructions

• Make sure to not leave the tank open for longer than necessary. This can be the primary reason for liquid leaking out of the tank. When open, there is no negative pressure to keep the liquid in and it can cause liquid to leak out
• When refilling, open and refill, then close and seal the tank as quickly as possible
• Check that there is an atomiser head in place, and correctly installed and that the atomiser head contains a clear top seal and a black bottom seal
• Check for the presence of a clear silicone O-ring in the atomiser base. Make sure the tank and atomiser base are properly screwed together - finger tight is perfect
• Make sure the tank is in good condition and there are no cracks
• Check for the presence of the flat black rubber seal on the top cap insert. Make sure the mouthpiece assembly is properly screwed onto the tank

• Unscrew and remove the tank section
• Replace with the corresponding tank spare (sold separately)

• Using the micro USB cable, connect the device to a powered USB port (e.g. laptop) not exceeding 5V to charge. Refer to the battery level LED status indications for charge levels
• When the battery is fully charged, all the lights around the button will stay on
• Full charge takes about 1.5 hours. You can use your Twisp Clearo 3 while charging, but if low voltage protection flashes (single top LED flashes), we suggest you charge for a while before use

• Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
• Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
• Short circuit protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
• Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the button lights will cycle anti-clockwise for few seconds. The device can continue to be used normally thereafter
• Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. Charge the device and power it back on
• If the battery is not connecting correctly to the atomiser head, all the LEDs will flash

• Wide adjustment possible
• Easy adjustment
• Set airflow per pod, and per flavour profile for a unique flavour experience
• Smooth airflow

• Remove the pod from the battery
• Make sure the tank is empty. Now turn the tank upside down
• Lift the D-ring and unscrew the atomiser base
• Unscrew the Twisp Clearo atomiser head from the base and dispose responsibly
• It is recommended to prime a new atomiser head by dripping a few drops of flavour into the top of the new atomiser head, to help soak the wick before heading. 3-5 drops should suffice
• Replace the atomiser head and re-assemble
• Fill up your pod and wait a few minutes to allow for proper wicking before use

• Remove the pod from the battery
• Make sure the tank is empty or low and upside down
• Lift the D-Ring and unscrew the atomiser base
• Unscrew the Twisp Clearo atomiser head from the base and dispose of responsibly
• Prime your new atomiser head by dripping 6-7 drops of liquid onto each feeding hole on the coil (white holes on the side of your coil) and allow it to seep completely inside the coil then move to the next feeding hole in a clockwise direction. Replace the atomiser head and re-assemble
• Fill up your pod and wait a few minutes to allow for proper wicking before use

• Rotate the pod/device so that the silicone flap is facing upwards
• Gently lift the silicone tab from the dot side of the flap
• Fill the tank through the exposed fill port, do not overfill the pod, as an air lock can form
• Replace the seal, ensuring that the seal is fully flush within the filling recess
• If the pod was removed from the battery, please re-insert

• Make sure the atomiser base seal is present and undamaged
• Check that there is an atomiser head in place, and correctly installed
• Make sure the pod tank and atomiser base are properly screwed together - finger tight is perfect
• Make sure the pod tank is in good condition and there are no cracks
• Check to make sure the silicone filling tab is closed correctly

• Disassemble the pod tank into its component pieces
• Remove the atomiser head and set aside
• Rinse tank components thoroughly with warm water
• Clean out any excess liquid that may have collected in the atomiser base by using a soft tissue or cloth
• Wipe off any excess liquid from the base of the atomiser head
• Reassemble and fill as per filling instructions

• Do not expose the battery to any cleaning liquids
• Do not use water to clean the atomiser heads/coils

• Charge level indication takes place in the power button (main Indicator light) after every button press. The single LED light is used to indicate the level of the charge in 3 increments. A white indicates a 100-65% full battery. As the charge drops the light changes from white, to blue (65-30% full), and finally red (30-0%)
• Charging is indicated by the same main indicator colour LED light, once charging initialises the light will briefly cycle through its 3 colours. As the charge increases, so does the colour index
• Boost mode enabled: The boost indicator will light up white when the boost indicator button is pressed and activated. Pressing the same button will disable boost mode and revert the power output to normal, while turning off the indicator light
• Connection error (short circuit): In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top and bottom LED lights will flash alternately. Please reseat the atomiser head, and or the pod, or contact Vuse Care should the problem persist
• Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the main indicator LED will cycle through the three colours for a few seconds. The device can continue to be used normally thereafter
• Overcharging protection: To protect the battery, the charging power is shut-off when the charge is completed
• Low voltage protection: When the battery voltage drops lower than required, the main indicator LED will flash 4 times in red and the device will lock. Charge the device and power it back on

• Remove the silicon plug from the Cliq pod, by gently pulling on the tab until it pulls out and away from the pod (be careful not to pull too hard or tug on the plug, as this will cause it to tear and not pull away correctly)
• Insert the Cliq pod into the battery, it should snap in magnetically
• Then draw gently from the mouthpiece. The indicator light in the Cliq device will illuminate
• This is also the battery indicator and charging light

• Insert the Cue pod into the battery, it should snap in magnetically
• Then draw gently from the mouthpiece. The indicator light in the Cue logo will illuminate
• This is also the battery indicator and charging light

• Puffing aggressively on the mouthpiece
• Squeezing or biting the Cue pod as you puff
Solution:
• Try puffing more gently on the device
• Relax your mouth on the mouthpiece when vaping
When this occurs, give your device a quick clean as per cleaning instructions.

• Unscrew and remove the tank
• Unscrew and remove the atomiser head
• Purchase the spare tank kit and replace the tank with the new one supplied
• Replace the rubber seals (if required)
• Reassemble, making sure the seals are placed in their correct positions

• Turn the device upside down
• Grip the Twisp Cumulus X AIO battery with one hand and the tank with the other
• Unscrew to open the atomiser

• Without the atomiser head in place, fill the tank up to the top of the atomiser head
• Turn the battery/base section upside down and attach to the tank
• The tank is now filled to 2ml

• With the atomiser head attached, refill the tank until the wicking port is covered - no more. Overfilling the tank will cause a pressure lock and hamper wicking severely. It is best to always have some air in the tank
• Turn the battery/base section upside down and attach to the tank
• The tank is now filled to 3.5ml

Important to note: Do not fill up to the brim! Risk of pressure lock and burning of coil is very high.

• Overfilling can lead to dry hits and burning of the coil. This is because there is no air in the tank, and this prevents the liquid inside from moving down into the wick
• Overfilling is also messy and excess liquid can spill down into the centre of the coil and eventually leak out of the air vent. It is also likely to make a mess around the closure of the tank to the atomiser base

• Turn the device upside down
• Grip the Twisp Cumulus X AIO battery with one hand and the tank with the other
• Unscrew to open the atomiser
• The atomiser head should remain in the base, or it might have remained in the tank section. Should this happen use the included tool to unscrew the atomiser head from the tank
• Remove the old atomiser head with the tank and dispose of responsibly
• Drip 4-6 drops of flavour into the top of the new coil to prime it. The cotton feeding holes should turn from white to grey
• Screw the new atomiser head into the base, or if you prefer a larger tank refill volume, attach the atomiser head onto the tank
• Refill the tank to aid with priming the coil
• Fasten the tank onto the battery and allow to soak for a few minutes before use

• Turn the device upside down
• Grip the Twisp Cumulus X AIO battery with one hand and the tank with the other
• Unscrew to open the atomiser
• The atomiser head should remain in the base, or it might have remained in the tank section. Should this happen use the included tool to unscrew the atomiser head from the tank
• Remove the old atomiser head from the tank and dispose responsibly
• Drip 5-6 drops of Twisp eLiquid into each feeding hole and 4 drops into the top of the new coil to prime it. The cotton feeding holes should turn from white to grey
• Screw the new atomiser head into the base, or if you prefer a larger tank refill volume, attach the atomiser head onto the tank
• Refill the tank to aid with priming the coil

• Make sure your atomiser head is properly seated and screwed together with the tank. Also make sure the tank and atomiser base are properly screwed together
• Make sure that you have not overfilled the tank and caused eLiquid to spill over into the central air tube or atomiser head as this liquid will eventually work its way out through the air vent
• Make sure that all the seals and O-rings are correctly fitted on the tank as well as the atomiser head
• Inspect the tank and make sure there are no cracks or chips
• If these suggestions still do not prevent leaking, swap out the atomiser head for a new one

• Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
• Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
• Short circuit protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
• Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the main indicator LED will cycle through the three colours for a few seconds. The device can continue to be used normally thereafter
• Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. Charge the device and power it back on

• the wicking holes differ in size
• the airflow holes differ in size

• To prolong atomiser head life, we recommend using the Classic (MTL) airflow sections with the 1.2ohm Classic (MTL) atomiser head. The slot vent is for use with the 0.4ohm power (STL) atomiser head
• The new 0.4ohm atomiser head is only compatible with the new Tyko Plus AIO battery

• Unscrew and remove the battery from the tank
• Holding the closed tank upside down (mouthpiece pointing to the floor), simply pull the used atomiser head out from the tank and dispose responsibly
• Prime the new coil by dripping at least 5 drops of Twisp eLiquid into the top of the atomiser head, to help soak the wick before heating
• Simply push the new atomiser head into the tank and screw the battery back on
• If your tank already contains liquid, open the top of the tank for a second or two to release any trapped air to allow wicking and avoid a dry burn
• Be sure to allow the new atomiser head to soak for at least a few minutes before using
• Please do not use water to clean the atomiser head

• Hold the Tyko Plus AIO the right way up
• Grip the glass section of the tank with one hand, the top cap with the other, and unscrew
• Fill the tank through one of the two outer ports, to just below the metal cut-out area
• Replace and fasten the top cap, while holding the glass, to prevent over-tightening the tank to the base
• Finger-tight is fine

• Do not leave the top cap section off the tank for too long when filling as flooding of the coil head might occur. We recommend you close the airflow before opening the tank and work quickly. Should this happen close the tank as you would normally do and unscrew the tank base. Clean out any excess liquid in the liquid trap of the battery cup
• Leaking usually means a compromised seal or cracked glass that lets air into the tank. Because of this, to prevent possible leaking into the atomiser base and out of the airflow control slots, it is important to check your glass and ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the seals and metal components. We recommend checking this before filling, and especially when new and out of the box. This is the only assembly which we recommend being more than finger tight
• It is also very important to ensure that all seals are present and correctly fitted
• Aside from the inner assembly, the atomiser base and top cap should not be overtightened. Finger tight is fine for these parts
• Refill your tank when the liquid level drops to just above the wicking ports, before completely empty, to ensure your atomiser heads last longer. If you taste a burnt flavour it is due to the atomiser head drawing insufficient flavour. Refill immediately when this occurs, or you will run the risk of wearing out the atomiser head or burning it out completely
• Refill through the curved ports on either side of the central air tube. Fill up to just below these ports. Avoid trying to overfill or flavour will spill over into the air channel and the lack of air on top can result in poorer wicking of liquid to the coil
• Replace the tank top to close and seal the tank. Always hold the glass section with one hand, while tightening the tank top, to avoid over tightening and jamming the connection to the battery
• Always allow a new atomiser head to soak for at least a few minutes before using

• Check to make sure the top cap is properly screwed down and that the tank top is sealed. Finger tight is perfect (do not over-tighten)
• Check that the top cap seal is correctly seated on the inside of the top cap
• Check that the tank is correctly assembled and that the glass cylinder is correctly seated and making a good seal with the top and bottom tank seals
• Check that the glass cylinder is not damaged or cracked
• Check that the seals on the atomiser head is in place, and intact. Without these seals in good condition the risk of leaking is very high

• Do not leave the top cap section off the tank for too long when filling, flooding of the coil head might occur. We recommend you close the airflow before opening the tank and work quickly. Should this happen close the tank like normal and unscrew the tank base. Clean out any excess liquid in the liquid trap at the top of the battery
• Leaking usually means a compromised seal that lets air into the tank. Because of this, to prevent possible leaking into the atomiser base and out of the airflow control ring, it is important to ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the seals and metal components. We recommend checking this before filling, and especially when new and out of the box. It is important to ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the parts. Very important is to also ensure that all seals are present and correctly fitted. Aside from the inner assembly, the atomiser base and top cap should not be overtightened. Finger tight is fine for these parts

• Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
• Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
• Short Circuit Protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
• Overheat protection: If button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the button lights will cycle anti-clockwise for few seconds. The device can continue to be used normally thereafter
• Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. charge the device and power it back on

• Holding the closed tank upside down (mouthpiece pointing downward), unscrew and remove the battery from the tank
• Simply pull the used atomiser head out from the tank and dispose responsibly
• It is recommended to prime the new atomiser head by dripping a few drops of flavour into the top of the atomiser head to soak the wick before refilling
• Simply push the new atomiser head into the tank, return the battery to the tank and screw closed
• Draw air through the mouthpiece a few times with the airflow wide open before first use to avoid a dry burn
• Be sure to allow the new atomiser head to soak for at least a couple of minutes before use
• Please do not use water to clean the atomiser head

• Be sure to prime new atomiser heads correctly - drip 2-3 drops of liquid on each wick hole of the atomiser head to help soak the cotton wick
• Refill the tank after every atomiser head change and allow a few minutes for the wick to soak before use

• To refill, twist and remove the mouthpiece assembly to expose the refill ports
• Refill through the curved ports on either side of the central air tube. Fill up beyond the glass, but below the level of these ports. Avoid trying to overfill or flavour will spill over into the air channel
• Replace the mouthpiece assembly to close and seal the tank as quickly as possible
• Be sure to allow a new atomiser head to soak for at least a couple of minutes before using
• Adjust airflow to desired setting by shifting the airflow control levers to the right for maximum airflow, or to the left for minimum airflow

• Do not leave the top cap section off the tank for too long when filling, flooding of the coil might occur. We recommend you close the airflow before opening the tank and work quickly. Should this happen close the tank as you would normally do and unscrew the tank base. Clean out any excess liquid in the liquid trap of the top of the battery
• Leaking usually means a compromised seal that lets air into the tank. To prevent possible leaking into the atomiser base and out of the airflow control slots, it is important to ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the seals and metal components. We recommend checking this before filling, and especially when new and out of the box
• It is also very important to ensure that all seals are present and correctly fitted
• Aside from the inner assembly, the atomiser base and tank top cap should not be overtightened. Finger-tight is fine for these parts

• Do not leave the top cap section off the tank for too long when filling, flooding of the coil head might occur. If this does happen, please ensure you remove the coil, wrap in a tissue and shake out excess eLiquid. Once completed, the coil can be inserted back into your Twisp Aero 2 device
• Check to make sure the top cap is properly screwed down and that the tank top is sealed. Finger-tight is perfect (do not over-tighten)
• Check that the top cap seal is correctly seated on the inside of the top cap
• Check that the tank is correctly assembled and that the glass cylinder is sealed between the top and bottom tank seals
• Check that the glass cylinder is not damaged or cracked

• Unscrew and remove the tank top
• Unscrew and remove the atomiser base
• Grip the metal parts on either side of the glass with both hands, unfasten by firmly rotating anticlockwise
• Pull the metal parts apart to be able to carefully remove the damaged glass cylinder
• Replace the rubber seals (if required) and glass cylinder
• Reassemble

• Disassemble the tank into its component pieces and remove from battery. Set battery aside
• Remove atomiser head and set aside
• Wash tank components thoroughly with warm water
• Allow components to dry on a cloth or soft tissue before reassembling
• Wipe the battery section with an alcohol wipe, do not use water

• Precise adjustment possible
• Fine adjustability of airflow possible
• Smooth and refined airflow for a great Classic (MTL) experience

• Press your smart button 3 times in rapid succession
• The LEDs should now be flashing and displaying the current power level
• Continue to press your smart button to cycle through the power settings (cycles in a clockwise direction)
• When your LED is displaying your preferred power level, press and hold the smart button to accept
• Your selected power mode will stay the same when you power your device on/off

• Power On/Off: Click the button 5 times in rapid succession to power the Aero 2 on/off
• Press and hold the button to activate the atomiser during use
• Atomiser heads wear out over time and will need replacing when vapour production diminishes
• For optimal results, please power off your device when not in use, to prevent accidental activation
• The Aero 2 can be set to 5 different regulated power settings by means of the smart button. The power is kept constant to ensure consistent performance and vaping experience
• Power level: To set your preferred power level, press the smart button 3x in rapid succession. The LEDs will flash with the current power level setting. Continue to press the button to cycle clockwise though the settings. When the desired power level is reached, press, and hold the button to accept. Your selected power mode is retained between power on and power off states
• The LED indicator will flash the power setting 5x when powering the Aero 2 AIO on/off
• Press and hold the button to use as a Classic (MTL) device
• Classic (MTL) use is as it sounds – vapour is drawn into your mouth first, before inhaling
• Adjustable airflow: slide the airflow control lever on the battery to the left to decrease, or to the right to increase the airflow
• A small amount of leaking from the air vents can be normal. Wipe away excess flavour after filling or when present. It is important to not leave your tank open for longer than necessary when refilling. Flavour will wick through, flooding the atomizer head and eventually leaking out of the vents if the tank is left open for too long
• Be sure to clean the device after opening, wipe the seals dry and any excess Twisp eLiquid that might have accumulated in the mouthpiece, central air tube or on the battery

• Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
• Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
• Short circuit protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
• Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the button lights will cycle anti-clockwise for few seconds. The device can continue to be used normally thereafter
• Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. Charge the device and power it back on

• Empty your tank and clean your device thoroughly
• It is best to remove the coil when storing the device to avoid any form of leakage
• Do not store the battery on a full charge or low battery, the correct power level to store would be at 50-70% battery life
• Ensure to charge the battery up to 50% every 3 months to ensure no damage is caused to your lithium battery

Open your app store (App store or Play store)
• Click in the search block and type in “Twisp”
• From the results, select Twisp Swarm Loyalty and install
• Click “accept”. Note, the app is 8.24MB in size
• Once the download is completed, select “open” or click on the Twisp logo app that will be shown on the home screen of your phone
• Your next step is to select the country you are living in and mobile number. Please enter your mobile number without the 0. Select Log in/ Register
• You will then be prompted to review the Twisp Loyalty app terms and conditions. You may read through the terms and conditions, and click “accept”
• An SMS will be sent to the phone number that was entered with a one-time pin access code (OTP). Enter the code and do not exit the app or code will be invalid. After entering the code select “complete”
• You will then be asked to complete your profile. By completing all information requested, you will earn 1 free Twisp loyalty stamp to your Loyalty card